Payment

Simple, secure, and upfront.

Everything you need to know about how payment works when you book directly with Heritage Hill Retreat.

Accepted Methods

How you can pay.

Visa
Mastercard
American Express
Debit

Deposit & Payment

A deposit is required at the time of booking to confirm your reservation. The remaining balance is charged automatically ahead of your stay, in line with Hostaway's secure payment processing.

All transactions are processed through Hostaway's PCI-compliant payment system — we never store your card details directly.

Cancellation Policy

Cancellation terms vary slightly by property and season. In general:

  • Full refund for cancellations made well in advance of check-in
  • Partial refund for cancellations closer to your stay
  • No refund for late cancellations or no-shows

Exact cancellation terms for your dates are shown at checkout before you confirm your booking.

Good to Know

About the security deposit.

A refundable security deposit may be held on your card during your stay to cover any damages or extra cleaning. It is released automatically after checkout, provided the property is left in good condition.

Payment FAQ

Quick answers.

When am I charged?
A deposit is charged at booking to confirm your reservation. The remaining balance is charged automatically ahead of your check-in date.
Is my payment secure?
Yes. All payments are processed securely through Hostaway's booking platform, which is fully PCI-compliant.
Can I pay in installments?
Your booking is split into a deposit at the time of booking and a final balance closer to your stay. If you have special circumstances, reach out to us directly.
What if I need to cancel?
Refund eligibility depends on how close to check-in you cancel. Full terms for your specific dates are shown at checkout before you confirm payment.

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